Auction APB

If you have an eBay business, you should realize that customer service is very important, even for the online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things or both. They will give you great feedback, and they may look for more of your auctions in the future. If you want to make a good and continuous profit from eBay, then you should start thinking of your auctions as business.

If you had a business, and your customers are waiting for their orders, what would you do while their orders are being prepared? You should be helpful and respectful, of course. You would do what it takes to make sure that these customers would come back. You would do whatever it takes to make the experience satisfying and enjoyable for them. Why would you do any less at the close of one of your eBay auctions?

First, act quickly at the close of your auctions. Contact the auction winner and congratulate him. Describe the item they have won and how the item will be shipped even if this information is already part of the description for the auction. Remind them of their winning bid amount, and give them payment options and instructions. Let them know when the item will be shipped.

Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Consider this email as a conversation that you would have with a customer who was waiting for his order in your store.

You should contact the customer again after the payment and shipping are done. Let them know when the item was shipped the exact date and time and when it is expected to arrive on their end. You should also express that they can contact you through eBay if they have problems or questions. If you are contacted, be sure to reply quickly, and you should also do all you can to keep them happy with their purchase, even if it means giving a refund.

That’s right. You shouldn’t close your doors to refunds, but this depends on the item bought. Furthermore, you should issue refunds promptly. Of course, you’d want the item returned to you before you give the refund, but when it does, send the refund right away. Now that’s good business!

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